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Cable Studio

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1. What Channel can I view the Cable Studio programming on?

Comcast Channel 4

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FIRE

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1. I have experienced a fire in my home. What should I do now?

AFTER THE FIRE: THE FIRST 24 HOURS
The fire is out now, and we are sorry for your loss. There are a few things you need to know to help you begin to recover. We would like to help you. Here is a checklist for you to follow.

STEP 1: SECURING THE SITE
The site of the fire needs to be protected from further damage by weather, theft or vandalism.

If you are the owner, it is your responsibility to see that openings are covered against rain and entry and that outside doors can be locked or secured. The fire department will help with this activity.

Contact your insurance agent. He or she must be notified of the fire and may also be able to help you in making immediate repairs.

If you plan to leave the site, try to remove any valuables remaining in the building.
Do not leave until the site has been secured.

If you are a tenant, contact the resident manager, the owner or the owner’s insurance agent. It is the owner’s responsibility to prevent further loss to the site.

See that your personal belongings are secure either within the building or by moving them to another location, such as the home of a relative or friend.

Contact your own insurance agent to report loss.

The fire department will contact a local relief service such as the American Red Cross or the Salvation Army, or Contact Ministries if you are in need of temporary housing, food, eyeglasses or medicines destroyed in the fire.

STEP 2: CAUTIONS
Fire can rekindle from hidden, smoldering remains. Be watchful for signs of heat or smoke.

Household wiring which may have been water damaged should be checked by an electrician before current is turned back on.

Be watchful for structural damage caused by the fire. Roofs and floors may be weakened.

Food, beverages and medicines exposed to heat, smoke or soot should be discarded.

Refrigerators or freezers left unopened will hold their temperature for a short time.

The fire department will see that utilities (water, electricity, gas or heat) are either safe to use or are disconnected before they leave the site. If a utility is disconnected, contact the utility company or authorized service representative to have the apparatus checked for proper working order, make necessary repairs and reinstitute service. Do no attempt to reconnect utilities yourself.

Beginning NOW, get receipts for any money you spend. Theses receipts are important in showing the insurance company what money you have spent related to your fire loss and also for verifying losses claimed on your federal income tax.

STEP 3: LEAVING YOUR HOME
This may be your decision or one based on the building inspector’s judgment that the residence is unsafe.

Contact the local police. They will keep an eye on the property during your absence.

Temporary Housing: Local relief services, such as the American Red Cross, Contact Ministries, and the Salvation Army, should be able to help you with temporary housing.

If you are insured under a package homeowners or tenants policy, a section of your coverage may pay for the extra costs of temporary housing such as a hotel. If you are in need of immediate funds, ask you insurance agent about how soon you might get an advance on your eventual insurance claim settlement.

Try to locate the following items to take with you:
Identification
Vital medicines such as insulin or blood pressure regulating drugs.
Eyeglasses, hearing aids, prosthetic devices, etc.
Valuables such as credit cards, checkbooks, insurance policies, savings account books, money, jewelry, etc.

Do not attempt to open your safe. A safe involved in a fire may hold the intense heat for several hours.

Notify the following parties of your relocation:
Insurance agent or adjuster.
Mortgage company. Also inform them of the fire
Employer
Family and friends
Children’s schools
Post Office
Delivery services such as newspapers.
Fire or police department, if the fire is under investigation.
Utility companies; these include telephone, heat, power, water and trash collection.

STEP 4: ASKING FURTHER QUESTIONS
Your disaster relief service case worker, local fire department or insurance agent will help you with the many questions you will have in the coming days.

Do NOT throw away any damaged goods until after an inventory has been taken.

Do NOT contract for estimating, inventorying or repair services without first consulting with your insurance agent or adjuster.

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2. I need a copy of of EMS report. How do I obtain one?

You will find a fire or medical reports. Please be aware that there is a $ 25.00 charge for each copy of a fire or medical report. **NOTE** Medical reports can only be released to the patient, or the patient’s guardian if the patient is a minor.
There is also a link to the Village’s general “Request For Public Records” form for requests being made under the Freedom of Information Act. For further information regarding requests made under the Freedom of Information Act, please contact the Village Clerk at (708) 534-6451.

If you have any questions or require further assistance with fire or medical records, please contact the Fire Department at (708) 235-4833.

3. Why did the sirens go off?

Weather warning sirens are tested at 10:00 a.m. on the first Tuesday of every month to assure that they are in proper working order. Should the area be experiencing severe weather during this time, the siren test will not be conducted until the first Tuesday of the following month. When you hear the sirens during severe weather, this means that a tornado has been spotted heading in our direction. Immediately seek shelter in a basement or other area below grade level that is not exposed to windows. Wait at least 30 minutes before exiting this safe area as we do not issue an “all clear” announcement. If available, you may tune your radio or television to an appropriate channel for information.

4. My smoke detector is making a short, intermittent beeping. What does this mean?

When a smoke detector’s battery is running low, it will beep intermittently to alert you to change the battery. You should also change your battery each spring and fall when the time changes.

5. I received a solicitation call from a representative of the South Cook County Professional Firefighters and / or the Will County Professional Firefighters – are they legitimate organizations?

The South Cook County Professional Firefighters and Will County Professional Firefighters are organizations associated with different Firefighters Unions in the Southern Suburbs. The University Park Professional Firefighters Association- MAF Chapter # 4 is currently NOT affiliated with either of these organizations and therefore does not receive any funds through their efforts.

6. Do you fill swimming pools?

Unfortunately, the Fire Department does not have time to assist individuals in filling their swimming pools as it puts emergency equipment out of service. However, in some cases, Aqua of Illinois Water Company may allow you to use a fire hydrant to fill your pool. By connecting a meter up to the hydrant, they can account for the gallons of water used, which you will then be charged for. Contact Aqua of Illinois Water Company at (800) 851-1305 for more information.

7. There is an open fire hydrant near my home. Who should I contact to have it turned off?

Should you notice an open fire hydrant, contact Aqua of Illinois Water Company at (800) 851-1305 and they will have someone correct the situation.

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Government

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1. Who is the Mayor of University Park?

Vivian E. Covington

2. What are the Committees and Commissions in University Park?

View the Committees and Commissions

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Parks and Recreation

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1. What is the number to the pool?

The number for Hickok Aquatic Center is (708) 534-6141.

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Police Department

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1. What are the hours of operation?

The police administration is open from 9:00 am to 5:30 pm, Monday through Friday. Police officers are on call 24 hours a day, 7 days a week.

2. What are the curfew hours in University Park?

Village Ordinance Section 54-161 states it shall be unlawful for any person less than 17 years of age to be present at or upon any public assembly, building, place, street or highway at the following times, unless accompanied and supervised by a parent, legal guardian, or other responsible companion at least 18 years of age approved by a parent or legal guardian or unless engaged in a business or occupation which the laws of the state authorize a person less than 17 years of age to perform:

• Between 12:01 am and 6:00 am Saturday and Sunday


• Between 11:00 pm on Sunday through 6:00 am Friday

It shall be unlawful for a parent, legal guardian, or other person to knowingly permit a person in his custody or control to violate any provision of this section.

3. Where is the local traffic court held?

Local traffic court for New Lenox is held at 23320 South LaGrange Road, Frankfort, Illinois. This is the Jabaay’s or CD n Me Building.

4. How do I obtain handicap parking placard?

Temporary and permanent handicap placards can only be obtained through the
Illinois Secretary of State Office

5. Where do I pay a local traffic citation?

All payments for local traffic citations are made to the Will County Circuit Clerk’s Office at 14 W. Jefferson, Joliet, Illinois. Any questions regarding these citations can be directed to their office at 815-727-8592.

6. Where can I obtain information on University Park Village Ordinance?

Information on the Village Ordinances can be obtained by visiting http://www.municode.com/Resources/gateway.asp?pid=12300&sid=13.

7. How do I obtain a handicap parking placard?

Temporary and permanent handicap placards can only be obtained through the Illinois Secretary of State’s Office - visit http://www.cyberdriveillinois.com/

8. Who do I contact to get my child car seat installed or checked?

University Park Police Department has several Certified Child Safety Seat Technicians. Car Seat checks are usually done by appointment.

9. What do I do if I have a complaint of Loud Noise?

If you have a complaint of this nature you may contact the non emergency police number (708)534-0911 (24 hours a day.)

10. How do I obtain a copy of a police report?

Citizens that want to obtain copies of reports and/or data maintained by the police department may request the information from the Records Division during the office hours of Monday through Friday 9:00 a.m. – 5:30 p.m.

The fee for copies of an Illinois Motorist Crash Report is $5.00.
The fee for copies of an Illinois Motorist Crash Report is $5.00.
All other reports require a Freedom of Information Request (F.O.I.A.) form to be completed. This request takes seven business days to be fulfilled. All reports (excluding crash reports) must be picked up in person by the requestor with proper photo identification. All requests filled under F.O.I.A. will be charged at a rate of $.07 per page.

11. Who do I contact regarding an Abandoned Vehicle Complaint?

Village ordinance Sec. 90-315 states no person shall leave any partially dismantled, non-operating, wrecked or junked vehicle on any street or highway within the village or on village property. This means vehicles parked in the village should appear to be in working order with inflated tires, current state registration and current village sticker must be on the vehicle. If you would like to make a complaint of an abandoned vehicle contact the non-emergency police number at (708) 534-0911.

12. Does the University Park Police Department offer the opportunity to fullfil community services hours?

Due to confidentiality and liability issues the University Park Police Department does not provide this service. We suggest that residents contact their local churches and not-for-profit organizations to fulfill their service hours.

13. What should I do if I am the victim of domestic violence?

If you are a victim dial 9-1-1 and make a police report.

Domestic violence is not confined to certain groups. Anyone can be a victim of domestic violence. Everyone argues or fights with their partner or spouse now and then. When that quarrel gets out of control and turns to physical violence or abuse it becomes a crime.

If you leave your spouse or partner, you may need some help, financial or otherwise. There are resources available. Counselors at any of the domestic violence programs or shelters can help you analyze your choices and work out a plan. In addition, Officer Aurena Davis of the Community Policing Division serves as a domestic violence advocate and can be contacted with domestic violence questions. Go to
http://www.newlenox.net/police/pdf_police/dvcrisis.pdf

14. What are the hours of operation?

Yes. If you would like to request a vacation watch call (708) 534-8356 prior to leaving for vacation and an officer will respond to your home to fill out paperwork in response to your request.

15. Special Needs Registry

"No matter where you live, your community may experience a natural or man-made disaster-- a tornado, flood, winter storm, fire or nuclear power plant accident. In any type of disaster, individuals and families should prepare and know what to do. Community officials plan to protect and aid in the recovery of the community after a disaster. The special needs registry is a planning toll to assist officials to know where our citizens reside that may need a little bit more assistance during a disaster. Completing the registry does not mean that immediate assistance will be automatically sent to you in a disaster. But it is an important tool for officials to know what other assistance our community needs in a disaster."

We hope that you will support this program and help us get the word out. As the program continues to evolve we will continue to enhance and upgrade the registry. For those departments that have a program, we hope you can integrate this program with your existing program.

Should you have any questions or need any additional information, please do not hesitate to call Brenda Lutz or Jyane Ballun at 815-740-8351.
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Public Works

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1. Who do I contact about water and sewage issues?

All water and sewer matters for the Village of University Park are handled by Aqua Illinois. Please call 1-877-987-2782. More...

2. Who do I contact for an after hours water main break?

If there is an after hours water main break in your area, please call the East Com non-emergency number: (708) 534-0911

3. I have excess/bulk garbage. Can the Public Works Department remove this?

The Public Works Department only services village owned property. For the removal of bulk items, please contact Star/A&J Disposal at (708) 748-8381. Please remember that garbage, waste, and/or debris cannot be placed into the street per village ordinances.
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4. Why is the snow plowed back into my driveway after I've shoveled?

The streets must be plowed curb to curb in order to provide for proper access to storm drains and mailboxes, and to allow clearance for future snow removal. The plowing of some snow onto driveway entrances cannot be avoided. This can be limited if the resident shovels the snow from their driveway to the right side of the driveway, as you face the street.

5. What is the Will County Recycling Program?

Earlier in 2011, Governor Pat Quinn signed legislation that made extensive changes to the amended Illinois Products Recycling and Reuse Act in 2012. The amend legislation ban electronic items from landfills. As of January 1, 2012, Garbage Disposal Companies will no longer pick-up electronic items covered under the new legislation. Will County responded to legislation with a new program called Will County’s New Residential Electronic Recycling Program. This program offers 13 free of charge drop-offs locations, as well as a FREE front-door collection service for electronic items. The pick-up service is offered by Will County’s contractor, Vintage Tech Recyclers.

Examples of items accepted (broken or obsolete) include but are not limited to:
• Personal Computers
• Laptops
• Monitors
• Keyboards
• Cable / Satellite Receives
• Printers
• Fax Machines
• Televisions
• VCR, DVD, Laser Disc Players
• Cameras
• Cell Phones / Telephones
• Microwaves

For more information regarding items accepted and the guidelines for recycling please visit Will County’s Green website www.willcountygreen.com, or call University Park Public Works Department at (708) 534-4823

To schedule pick-up from your front door, contact Vintage Tech recyclers by phone or email.
• Call (866) 631-1707 Monday – Friday 9am to 5pm
• Email them at willcounty@vintagetechrecyclers.com.
When emailing include your name, address, and telephone number as well as the type and number of items you want picked-up. There is a limit of ten items per collection.

If you plan to drop your items off, the three closest locations to University Park are listed below. The complete list can also be found on Will County’s Green website.

Monee
Monee-Forest Preserve District of Will County
27341 Ridgeland Ave (Monee Reservoir)
708-534-8499
Hours:
7 days a week 8am-4pm Manhattan
Manhattan Township
24645 S Eastern Ave
815-478-3123
Hours:
Monday-Friday 7am-3pm
1st & 3rd Sat 8am-Noon Beecher
Beecher-Washington Township
30200 Town Center Road
708-946-2026
Hours:
Tuesdays & Thursdays 9am-3pm
2nd Sat of the Month 8am-12pm

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Village Clerk

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1. Where can I register to vote?

Residents of suburban Cook County and Will County can register to vote at the Village Hall Office Monday through Friday from 9:00 am to 5:30 pm. Voter registration by Illinois law closes 28 days preceding an election and re-opens two days after election day.

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Village Hall

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1. What are the Village Hall hours?

The Village Hall is open Monday through Friday from 9:00 pm to 5:30 pm, except for the second and fourth Tuesday of each month when it closes at 8:00 pm, just before the Board of Trustees meets.

2. When do vehicle stickers go on sale?

Village vehicle stickers usually go on sale in the month of June of each year. They are valid from July 1 to June 30 of the next year. Prices range from $5 for seniors, $25 for cars, and $40 for pickup trucks. Application forms can be picked up at the Village Hall. Fees normally double in price starting in July.

3. When do garbage bags and stickers go on sale?

Garbage bags and stickers go on sale in April of each year and must be used for the disposal of all lawn waste materials such as grass cuttings and leaves. The bags cost $2.20 and stickers cost $1.80.